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𝕊𝕙𝕚𝕡𝕡𝕚𝕟𝕘

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FOB: East Haddam, Connecticut. USA. Shipping Cost calculated based on delivery address.

All our products ship as a direct-to-you piece Monday-Friday; excluding Federal Holidays. Human hands have handled and packed your items lovingly.  

We do not believe in any additional branding beyond the product itself and shoot for a less-is-more approach when it comes to branding and packaging altogether.  In an effort to reduce waste, all items are shipped without any tags with plastic attachments, mailers, stickers, cross-promotional catalogs, or booklets. Just a postcard with a beautiful photo taken by ole Ronnie. 

Cardboard boxes, brown paper stuffing, and postcard can be used as a fire starter for your next campfire- or reused if possible.

 

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ℝ𝕖𝕥𝕦𝕣𝕟𝕤

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30 days from purchase AND item must be unused and in new condition.  reach out to tenzin@ronsbikes.com in this instance. you are responsible for return shipping fees. we can send you a return label at lower cost which can be deducted from the refund.

 

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ℝ𝕖𝕡𝕒𝕚𝕣𝕤

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We will fix any manufacturing issue on any bag on our end; shipping back and forth will be on us in this rare instance. 
Our bags are intended to be repairable even when they've been well used to extend their life for more seasons of riding. please reach out to tenzin@ronsbikes.com to discuss details. 

 

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𝔼𝕩𝕔𝕙𝕒𝕟𝕘𝕖𝕤

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We do not offer a direct product exchange service.

If you would like to exchange an item, the process will be the same as a 𝕣𝕖𝕥𝕦𝕣𝕟, followed by placing a new order for the desired item. This makes sure that you get what you want and we don't short-change ourselves on paying for shipping. While we understand this may not be the most convenient option, this approach allows us to continue operating sustainably as a small, two-person business. 

We truly appreciate your understanding and are always happy to assist with your return or new order.